Your Pasculli is not just any bike, but a unique masterpiece custom built and exactly for you. So it is a very emotional and annoying thing, if your Pasculli is damaged because of an accident or a crash.
If you, as the first owner of the Pasculli frame set, are affected by such a situation, you can benefit from our crash replacement program. Pasculli offers you to purchase the current Version of your Pasculli frame set at preferential conditions anew.
- You are the first owner of the damaged frame set and you have registered your frame set for the crash replacement program within two weeks after the purchase date.
- The frame set was damaged in the case of an accident/crash.
- Pasculli Crash Replacement opportunity applies for he first two years after the date of purchase.
- The offer of crash replacement does not apply to frame sets which have already been replaced once within the crash replacement program or guarantee cases.
- The damaged frame set has to be sent to Bikeline GmbH, where it will be assessed.
- The shipping expenses and furthermore all costs for mechanic service are excluded and have to be beared by the customer.
How does the crash replacement work?
- Please sign in on our website and fill the crash replacement form.
- After we have received your inquiry, we will contact you via email.
- Send your frame-set (frame + fork – without any parts) to
Please add a copy of your original invoice to the frame set.
- After Pasculli has assessed your frame-set, you will receive the „crash-replacement-offer“ via email. Please confirm your offer and ask for your invoice.
- As soon as we have received your down payment, your crash replacement frame set is a binding order.
- From the day of the binding order it will take about 8-10 weeks until your new Pasculli frame set arrives at your place.